We are a professional acrylate monomers manufacturer | BAICHENG CHEMICAL

If the customer finds the product quality problem in the process of use, we will respond and deal with it for the first time. We will arrange professional personnel to investigate and analyze the problem to confirm the cause of the problem and the attribution of responsibility. If the quality of our products is indeed the problem, we will promptly replace the qualified products for customers and bear the related costs incurred. At the same time, we will recall and deal with the problem products to prevent similar problems from happening again.

Yes, we provide one-stop transportation service. According to the needs of customers and the characteristics of the product, we can choose the right mode of transport, including road transport, rail transport, sea transport, and air transport. Our logistics team is responsible for the packaging, loading, unloading, transportation, and tracking of goods to ensure that goods are delivered safely and on time to the customer's designated location.

The transport safety of petrochemical products is a matter of great importance to us. We will operate in strict accordance with the relevant regulations and standards for the transportation of hazardous chemicals. Transport vehicles and equipment are professionally certified to meet safety requirements and are equipped with the necessary safety features and protective equipment. At the same time, our transportation personnel are professionally trained and have rich experience in the transportation of hazardous chemicals. During the transportation process, we will track and monitor the goods in real time to ensure the safety of transportation.

Shipping costs are calculated based on factors such as the mode of transport, distance traveled, weight, and volume of the goods. The exact cost will vary depending on the mode of transport and the region. At the time of quotation, we will provide you with a detailed breakdown of shipping costs according to the customer's delivery location and shipping requirements. If you have questions about shipping costs, feel free to contact our logistics team.

Our products are operated in strict accordance with relevant standards and specifications in the production process to ensure product safety. For hazardous chemicals, we will provide detailed safety technical instructions (MSDS) and inform customers of the correct use and storage methods. At the same time, we will also provide corresponding safety training and technical support according to customer needs to help customers ensure the safety of the use process.

We are a chemical enterprise integrating industry and trade in Jiangsu province, owning our own factory and deeply integrating industry resources, meanwhile establishing strategic cooperation with many high-quality manufacturers. We are both your production partner and trade assistant, helping you to achieve supply chain optimisation and cost optimisation.

oOur company has many years of experience in the field of petrochemical products, and has accumulated rich industry resources and customer groups. Our advantages are mainly reflected in the following aspects: Reliable product quality: We have established long-term and stable cooperative relations with a number of high-quality suppliers to ensure that the quality of the supplied products is stable and reliable. Wide range of products: We operate a complete range of products to meet the needs of different customers. Efficient logistics and distribution: We have a professional logistics team and perfect logistics network to provide efficient and safe transportation services. Customer service quality: We focus on customer service, with a professional sales and technical support team, able to provide customers with a full range of service support.

Yes, we provide perfect after-sales service. Our after-sales service team will respond to the needs of customers in a timely manner and answer the problems encountered by customers in the process of use. If the customer needs technical support, we will arrange professional technicians to provide on-site service or remote guidance. At the same time, we will also conduct regular return visits to customers to collect their opinions and suggestions in order to continuously improve our products and services.

Every year, we participate in various chemical exhibitions, including Asia Pacific Coatings Show, CHINA COAT, CPHI&PMEC China, ICIF China, Middle East Coatings Show, Paintistanbul & Turkcoat, etc., through the exhibition, we receive and share the latest industry consultation, and also meet many partners, and continue to strengthen the supply chain integration ability to accurately meet the needs of global customers.

According to the industry practice, 90% of the enquiry we will complete the first reply within 24 hours, the longest not more than 48 hours, using mailbox timer reply function, according to the customer's time zone in the work of 30 minutes before the automatic push mail, to ensure that the mail appeared in the first page of the inbox.